This Refund Policy applies to paid “Pro” subscriptions for the “Verify Company” HubSpot application, provided by Singleton software s.r.o. (“Singleton software,” “we,” “us,” “our”).
1. Free Plan
The Free plan has no charge and is therefore not subject to refunds.
2. Dodo Payments as Merchant of Record
All Pro plan payments are processed by Dodo Payments Inc., acting as our Merchant of Record and authorized reseller. This means Dodo Payments is the seller of record for your purchase, and refunds are issued by Dodo Payments in accordance with this policy and Dodo Payments' own Buyer Terms.
3. Refund Window
If you are unsatisfied with the Pro plan, you may request a full refund within 14 days of your initial purchase or of a renewal charge. Requests outside this window are considered on a case-by-case basis and are not guaranteed.
4. How to Request a Refund
Contact us at support@singleton-software.com with your HubSpot portal name/domain and the email address used at checkout, or contact Dodo Payments support directly. We will coordinate with Dodo Payments to process approved refunds, typically within 5–10 business days depending on your payment method and bank.
5. Cancelling vs. Refunding
Cancelling your subscription (available anytime from the app's Settings page inside HubSpot) stops future billing but does not itself refund amounts already charged. If you also want a refund for the current billing period, request it separately as described above.
6. Exceptions
We reserve the right to decline a refund request where we have reasonable grounds to believe the Service was used in violation of our Terms of Service, or where a refund is requested after extensive use of the Pro plan's verification allowance for that billing period.
7. Contact
Singleton software s.r.o.
Javornícka 12, 97411 Banská Bystrica, Slovak Republic
Email: support@singleton-software.com
Last updated: August 17, 2026